Cancellation Policy

FAM, YOU CAN’T CANCEL LAST MINUTE. 14 DAYS NOTICE REQUIRED FOR FULL REFUNDS. 7 DAYS NOTICE REQUIRED FOR RESCHEDULE. IF YOU CANCEL OR SIMPLY FORGET AND DON’T SHOW UP WITH LESS THAN 7 DAYS REMAINING, YOU FORFEIT YOUR ENTIRE DEPOSIT. EXTRAORDINARY CIRCUMSTANCES WILL BE ADDRESSED ON A CASE BY CASE BASIS.

We know. It sucks. But think about it this way, there are a lot of people involved to provide you with a safe, awesome experience and everything depends on reliable scheduling and paychecks, and we ain’t telling ‘em they ain’t getting paid because you drank too much the night before and overslept, nah mean?

MORE FINE PRINT

Outerthere.com and its partners reserve the right to change or cancel any itinerary or service at any time due to insufficient enrollment, bad weather conditions or other reasons without penalty to Outerthere.com or its partners

  • If the day is cancelled due to inclement weather, the day can be rescheduled, or the deposit will be refunded. Weather cancellations are up to the guide you go with to decide, not you or the weather channel. And unless otherwise communicated, OUTERTHERE TRIPS HAPPEN RAIN OR SHINE. That said, bad weather is always a possibility on any outdoor activity, so there is no rescheduling or refunds for trips when you are already out there in the field.

  • In the unlikely event of an emergency, participants may be liable for any rescue or evacuation costs incurred either on their behalf or as a result of their actions - depending upon trip location.

  • The participation of any person on any trip/program is continually subject to the discretion of the guides, Outerthere.com, and its partners.

  • No guarantees are made to experience specific experiences, routes, gear, locations, etc. The purpose of the guides we work with is to use their judgment and experience to share with you a rewarding experience. If an unsafe situation arises, the guide makes the final decision and may turn around. There will be no refunds or rescheduling. However, if time allows, your guide can decide if it is safe to make another attempt at the activity.